FREQUENTLY ASKED QUESTIONS

Our tours are circular. The pick-up and drop off point is located at the bottom of Thames Street, opposite The Theatre Royal. The exact address to punch into your smartphone is 33 Thames Street, Windsor, Berkshire, SL1PR. Upon arrival look out for our famous Duck Stop!

Windsor’s fantastic public transport connections and expensive limited parking… We recommend getting the train or bus if possible! Check out how to get to us here.

We do everything we can to take pushchairs and so far have not failed to get them onboard. However, there is always a chance that lots of customers will all turn up for the same tour with lots of pushchairs – so we cannot guarantee this service…

Everyone! Over the years we have had old and young alike beaming from start to end. For the youngsters, climbing aboard the giant yellow duck is quite the adventure, and adults are entertained by our witty, knowledgeable guides. Not to forget, our exciting SPLASHDOWN is enjoyed by everyone!

Due to the nature of the vehicle all passengers must be able to climb the 5 steps to board.

Very well-behaved dogs can come on our tours at the discretion of the skipper.

If you miss your tour we will try, but NOT guarantee to get you on the last tour we are running that day. Tickets for the tour are non-refundable and may only be changed 48-hours prior to your departure.

All of our tours have a live guide to ensure the tour is fun and informative! Listen carefully for some interesting facts about Windsor and the sights (we reserve the right to make up answers to anything we don’t know about!).

We do not allow food on board. Non-alcoholic drinks are allowed.

Infants under 2 can ride the duck for FREE, but all passengers require a ticket. Please make sure to book a FREE ticket for any infants under 2.

The Maritime and Coast Guard Agency has very strict rules on passenger numbers. We have a maximum number we can carry which includes infants even if they don’t need a seat. You must have a ticket for everyone in your party.

In a word ‘yes’ we recommend to book, especially for peak times e.g. weekends & school holidays. Sometime, we do get some no shows so it is always worth calling or turning up last minute.

No, seats are on a first come first served basis.

Yes, you can hire the Duck for a private tour for any kind of event, from corporate entertainment, to weddings, kids birthday parties or prom nights – or if you would just like the whole Duck to yourself! Please visit our private hire page or call us 01753 581158.

Go through the bookings pages and select your relevant ticket(s). At the end before you pay you will be asked to enter a code which will then deduct the relevant amount from the total to pay. If you have more than one voucher code just press the add button and enter the next code. Any problems with codes please email us at [email protected].

Gift vouchers purchased on our website are valid on all tours and have no expiry date!

In short yes. Very. We use purpose built vehicles circa 2010 NOT 1940’s WW2 vehicles that you may have seen in the media. Please see our safety page for more information.

All our vehicles have to meet the (MCA) Maritime and Coast Guard Regulations when on the water and have a passenger certificate. On the road, they are governed by VOSA, just like a Bus.

On the road, our driver/skipper needs a Bus/Coach license Cat- D. On the water our skipper needs a Boatman’s License issued by the MCA. This license involves a high degree of skill to pass and includes a 3-day Fire Fighting Course, First Aid, Sea Survival, and Medical.

Dress for the weather conditions for the day and you can’t go far wrong. It can be cooler on the water section of the tour so a jumper is a good idea if you feel the cold. As always, layers are always a safe bet!

Short answer… no. Our entry into the water does not cause any water to enter the vessel. Furthermore, we have roll down windows which we will try to keep open as much as possible. If the rain does start to come down we take a majority vote from our passengers on having the side windows rolled up or down.

It is extremely unlikely tours will be cancelled due to adverse weather conditions. On rare occasions when the river goes into flood we stop running due to the high flow of the river, and will contact any customers effected.