Welcome to our Frequently Asked Questions page. Here you will find information on our tour, travel information and terms & conditions. If you have any further questions please use the contact form to the right of the page.

Where is your pick up point?

We pick up from ‘The Duck Stop’ opposite the Theatre Royal, Thames St, Windsor, SL4 1PS. Please note this postcode may take you to the back of the Theatre Royal, in which case you will need to walk round to the front (towards the castle).

How is best to arrive?

Please check our About Us page for detailed info on travel links.

Will I get wet?

Short answer… no. Our entrance to the water does not cause any water to enter the vessel. Furthermore, we have roll down windows which will we try to keep open as much as possible. If the rain does start to come down we take a majority vote from our passengers on having the side windows rolled up or down.

What shall I wear?

Dress for the weather conditions for the day and you can’t go far wrong. It can get cool on the water part of the tour so a jumper is a good idea if you feel the cold.

Do you allow Push Chairs and Buggies?

We do everything we can to take pushchairs and so far have not failed to get them onboard. There is always a chance that many customers all turn up for the same tour all with pushchairs, therefore we cannot guarantee this service.

What ages is a tour best suited to?

We think everyone, both young and old will get something out of the tour. Its got facts and jokes on the way round, It’s close to an open top bus ride, It’s a river cruise plus you get the fun of the vehicle changing with a ‘splash’ from road mode to boat mode. If in doubt – check our reviews on Trip Advisor!

Disabled Access

Due to the nature of the vehicle all passengers must be able to climb the 5 steps to board.

Do you take dogs?

Very Well-behaved dogs can come on a tour at the discretion of the skipper.

Are tours cancelled for adverse weather conditions?

It is extremely unlikely tours will be cancelled due to the day adverse weather conditions. On rare occasions when the river goes into flood we stop running due to the high flow on the river. Please check our booking page for more info.

Are you open for Autumn/Winter?

Yes! We are open all year round. In the Autumn/Winter months, we run tours from 10:30 am to 3:45 pm Friday/Saturday/Sunday/Monday. Please check our booking page for our Winter Tour dates and times.

What’s the difference between your vehicles and vehicles used by other UK companies use

We use purpose-built vehicles to carry passengers on our tours. Our oldest vehicle was registered in 2010. Our Falkirk & Glasgow tours launching in 2017 will run brand new vehicles.

Others operators use converted 1940ish WW2 vehicles designed to carry military personnel and their kit then converted to carry passengers. They are now some 70 years old. We do not use these!

Is Windsor Duck Tours Safe?

Short answer, yes. We use a newly built 2010 amphibious passenger vessel. Other machines which have had problems in the past are actually from World War II in the 1940s! Passenger safety is too important for us to use an old WWII vehicle. Please check out our “Safety First” page for more detailed information.

What certification do the vehicles have?

All our vehicles have to meet the (MCA) Maritime and Coast Guard Regulations when on the water and have a passenger certificate. On the road they are governed by VOSA, just like a Bus.

What qualifications do the drivers have to have to dive the vehicles?

On the road our driver/skipper needs a Bus/Coach license Cat- D. On the water our skipper needs a Boatman’s License issued by the MCA.

This license involves a high degree of skill to pass and includes a 3-day Fire Fighting Course, Fist Aid, Sea Survival, and Medical.

What happens if I miss my tour?

If you miss your tour we will try, but NOT guarantee to get you on the last tour we are running that day. Tickets for the tour are non-refundable and may only be changed 48-hours prior to your departure.

Is there a guide on the tour?

All of our tours have a live guide to make the tour fun as well as giving you a few facts and figures on the way round (we reserve the right to make up answers to anything we don’t know about!)

What’s the difference between the River Splash Tour & Road/River Splash Tour

Both tours have road & river sections, however the “River Splash Tour” has a shorter road section and a longer water section to allow for more time on the water. Both are equally as fantastic as each other, the option is there to suit your preference.

How many tours do you run a day?

We run up to 8 tours in the height of the season. Please check our booking page for the tours running on each day.

In the off season we tend to run 2 or 3 tours per day.

What will I see on the tour

We run a circular tour around the outside of the Castles private grounds. You will be sitting up high so you get good views over hedges a bit like an open top bus ride but not quite as high. You will see various landmarks of Windsor both from the road and the river.

Can I take food and drink on the tour?

We do not allow food onboard. Non-alcoholic beverages are allowed. Water can be purchased on board for £1 – subject to availability.

What if it is raining or there is bad weather?

Our vehicle brushes off rain like water off a ducks back! We have full rain protection for those damp days. Our tours will be canceled in very extreme weather.

Why is the booking calendar not appearing?

If the booking calendar does not appear clear your history/cache and reload the page.

Where do I buy tickets?

You can get them from our Website, The Tourist Information Centre in Windsor, The Theatre Royal. Finally you can purchase from us on the vehicle (if there is space left).

Do you charge for infants?

Yes, all passengers require a ticket, just £1.00 for under 1’s. The Maritime and Coast Guard Agency have very strict rules on passenger numbers. We have a maximum number we can carry this includes infants even if they don’t need a seat. You must have a ticket for everyone in your party.

Do you need to Book?

In a word ‘yes’ at peak times e.g. weekends & school holidays. We do get some no shows so it is always worth calling or turning up last minute.

What’s an ‘Advantage Card’?

Residents of Windsor and Maidenhead have a discount card they can use.

Can I reserve a seat?

Seats are on a first come basis.

How many people can you take on one tour?

We can carry a maximum of 26 people*

Do you offer Private Tours?

Yes we do private hire for any kind of event from corporate entertainment, weddings, kids parties, prom nights. Please visit our private hire page or call us 01753 581158.

How much do the tours cost?

Just work your way through the bookings pages to get a total for your party.

How do I redeem a voucher?

Go through the bookings pages and select your relevant ticket(s). At the end before you pay you will be asked to enter a code which will then deduct the relevant amount from the total to pay.

If you have more than one voucher code just press the add button and enter the next code. Any problems with codes please email us at info@windsorducktours.co.uk

Are Vouchers Bought On Our Site Valid For All Tours?

Vouchers bought on our site are valid for all tours and are valid for 12 months from the purchase date.

When Do Vouchers Purchased On Our Site Expire?

Vouchers purchased on our site expire 12 months from the purchase date.

Do Third Party Vouchers Expire?

Yes, please read the terms and conditions on the voucher purchased.

What Is The Age Limit For Family Vouchers?

Family vouchers bought on third-party sites valid for 2 x adults and 2 x children (Under 17). Sometimes the system books in the children as 6-12 year olds – please do not worry, our staff are aware this may sometimes occur.

If My Voucher Expires Can You Extend The Expiry?

Unfortunately, a voucher expiry date cannot be changed due to regulations with the third party company.

My Vouchers Say They Have Already Been Used

Please wait 20 minutes and re-enter your voucher codes. If this does not work please contact us via the contact form.

Do Third Party Vouchers Have Time Restrictions?

Yes, all third party vouchers have time restrictions. Please read the terms and conditions on the voucher to check the valid times.

I Would Like To Speak To Someone Over The Phone Regarding My Groupon Voucher

Please use Groupons helpline: 020 3510 0444

How Many Third Party Vouchers Can I Use To Book

You may book a maximum of 8 people per order using vouchers. I.e. 8 single vouchers or 2 family ticket vouchers.