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Gift Card Terms and Conditions

Gift Cards do not have an expiration date.

Gift Cards have no monitory value and can only be exchanged for a booking to the value of the Gift Card or higher. If a Gift Card is a part payment for a booking, the remaining amount must be paid in advance of the booking.

Bookings with Gift Cards are subject to availability.

If Gift Cards are resold without the prior knowledge of Escape Experience Ltd, we hold the right to cancel the Gift Card with no refunds due.

If you do not use the full amount on your Gift Card, the remaining balance will stay on the card and can be used for future bookings purchased via our website will only be emailed to the booking email address. If you wish to have a physical voucher, please contact us.

Gift Cards cannot be replaced if lost, stolen or destroyed.

Gift Cards cannot be refunded or exchanged for cash or other denominated vouchers.

Gift Cards cannot be used in conjunction with any special promotions, discount tokens, coupons, vouchers or cards.

Gift Cards, and bookings made with Gift Cards are subject to Escape Experience Ltd Terms and Conditions. These can be found at

Got any questions or need some help?

See our FAQs or Contact us on 01753 581 158 or email [email protected]

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